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We use cookies that help us provide you with the best possible shopping experience with us. For example, they allow us to connect to social networks, display personalised content, as well as analyse and improve the operation of our website. Enter your order number. It's on your order confirmation or dispatch email.
Your order could be in a couple of places The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email don't forget to check those junk folders then your order is waiting to leave us.
Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
Wondering where your order is? First things first: have you had your dispatch email? You can track your order in the box above, using the order number from your dispatch email. Sometimes, your dispatch email can slip into your junk folder. If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.
For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Login to our returns portal.
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Waiting for a refund can be frustrating but please be patient.
A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.
It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account. All returns are quality checked — items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging.
Refunds will not be given if they do not comply with our returns policy. If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries.
See further details here Stay safe! Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Make sure you have your order number at the ready so we can help solve the issue as quickly as possible.
If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. If your FedEx tracking is showing that there has been an unsuccessful delivery attempt, then your parcel will be taken to a FedEx pickup point.
A card will be left with further details on how to pick up your parcel and with the information of the pickup point.
If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.
This can be done at: www. If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account.
This is just the banking process and not something we can speed up. Trust us, we would if we could. We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. Unfortunately we don't offer exchanges. Simply return your item s and reorder for a replacement.
Your refund will be processed once we've received your unwanted items. We keep up with the latest trends here at boohooMAN and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.
Don't panic, this just means the carrier has been unable to deliver your parcel to you you may not have been in, or they might not have been able to gain access to your property. If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout.
We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label. No packaging, no problem! Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Unfortunately, we don't offer exchanges. Simply return your item s and reorder a replacement. It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return, the next step is for us to check the item s. The funds should appear on your bank statement within working days how long depends on your card issuer. If you've waited more than 28 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the European Economic Area.
You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date. For some countries we offer a paperless returns option, if this is not available in your country the returns portal will provide you with a European address to send your items back to.
When sending an item back to us please ensure that you send this via our returns portal, this will provide you with our European returns address and will mean that you are not charged any export fees on the return. If you do not use the returns portal to send back your returns, you may be charged export fees which we will be unable to refund and your refund may be delayed.
Who doesn't love a good deal on their favorite clothes? That's why we often have great promotions running on our website. Make sure you sign up to our newsletters for exclusive offers. The balance remains on your voucher for next time. We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased.
Simply select Klarna as your payment method at checkout and enter your preferred debit or credit card information. Klarna will bill this card every fortnight in 4 installments. For any more information on Klarna please view the quick and simple guide here. Sign up or sign in to your Zip account.
Pay the rest over 3 equal installments that are billed automatically over 6 weeks. For a full list of FAQs please click here. For customer service queries you can contact the Zip customer service team here. See here for the Zip Terms of Service. Shop Now. Wear Now. Pay It In 4. The only fees that may apply are late fees for missed payments. Simply select Afterpay as your payment method at checkout. Afterpay Customer inquiries will be addressed by Customer Support team: info afterpay.
Visit our Afterpay page for more information. How to Pay:. Make sure you have Apple Pay set up on your device.
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